Terms of Service

1. About Us

JoineryAI Ltd

Registered in England and Wales

Registered Office: 150 Pioneer Avenue, Desborough, NN14 2PB

Email: hello@joineryai.app

Website: https://www.joineryai.app

2. Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use our Services.

By using JoineryAI on behalf of a business, you confirm you are authorised to bind that business.

3. Account Registration

To use certain features, you must create an account.

You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of unauthorised access
• Be responsible for all activity under your account

We are not liable for losses caused by unauthorised use of your account.

4. Description of Services

JoineryAI provides software tools including, but not limited to:

• CRM and lead management
• Quoting and estimating
• AI-powered document parsing
• Workflow and production management
• Reporting and dashboards
• AI assistant and automation features
• Email and third-party integrations

Features may change, improve, or be withdrawn from time to time.

5. Subscription Plans and Fees

Some Services require payment.

By subscribing, you agree to:

• Pay all applicable fees
• Provide valid payment details
• Allow automatic billing

Fees are non-refundable unless required by law or stated otherwise.

We may change pricing with reasonable notice.

6. Free Trials and Promotions

Free trials or promotional offers may be subject to additional terms.

We reserve the right to modify or cancel promotions at any time.

7. Acceptable Use

You must not:

• Use the Services for unlawful purposes
• Upload malicious software or harmful content
• Attempt to gain unauthorised access
• Interfere with system security or performance
• Reverse engineer or copy our software
• Misuse AI features to generate harmful, misleading, or illegal content

We may suspend or terminate accounts that breach this section.

8. User Content and Data

You retain ownership of all data and content you upload.

By using our Services, you grant us a licence to:

• Host
• Store
• Process
• Transmit
• Analyse

your data solely for providing and improving the Services.

We process personal data in accordance with our Privacy Policy.

9. Artificial Intelligence Features

Our Services may use artificial intelligence.

You acknowledge that:

• AI outputs may be inaccurate or incomplete
• You remain responsible for verifying results
• AI is a decision-support tool, not professional advice

We do not guarantee the accuracy of AI-generated content.

10. Third-Party Services

Our Services may integrate with third-party providers (e.g. Microsoft, Google, Stripe, Xero).

We are not responsible for third-party services or their availability.

Your use of third-party services is governed by their own terms.

11. Intellectual Property

All intellectual property in the Services belongs to JoineryAI Ltd or its licensors.

You may not:

• Copy
• Modify
• Distribute
• Sell
• License
• Exploit

our software without written permission.

You are granted a limited, non-exclusive, non-transferable licence to use the Services.

12. Confidentiality

Each party agrees to keep confidential information private and use it only for legitimate business purposes.

This obligation survives termination.

13. Suspension and Termination

We may suspend or terminate your account if you:

• Breach these Terms
• Fail to pay fees
• Misuse the Services
• Create security risks

You may cancel your account at any time.

On termination, your access will cease and data may be deleted in accordance with our policies.

14. Availability and Support

We aim to provide high availability but do not guarantee uninterrupted service.

Maintenance, updates, or technical issues may cause downtime.

Support is provided according to your subscription plan.

15. Disclaimers

The Services are provided “as is” and “as available”.

We make no warranties regarding:

• Fitness for purpose
• Accuracy
• Reliability
• Availability

To the fullest extent permitted by law, we disclaim all implied warranties.

16. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

• Indirect or consequential losses
• Loss of profits, data, or business
• Business interruption
• Loss arising from AI outputs

Our total liability in any 12-month period shall not exceed the fees paid by you during that period.

Nothing limits liability for death, personal injury, or fraud.

17. Indemnity

You agree to indemnify us against claims, damages, and expenses arising from:

• Your misuse of the Services
• Your breach of these Terms
• Your violation of third-party rights

18. Changes to These Terms

We may update these Terms from time to time.

Material changes will be notified via the website or email.

Continued use constitutes acceptance.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Courts of England and Wales shall have exclusive jurisdiction.

20. Assignment

You may not transfer your rights under these Terms without our consent.

We may assign our rights as part of a business transfer.

21. Entire Agreement

These Terms, together with our Privacy Policy, form the entire agreement between you and us.

They supersede all prior agreements.

22. Contact Us

If you have questions about these Terms, contact:

📧 hello@joineryai.app