Privacy Policy

1. Who We Are

JoineryAI Ltd

Registered in England and Wales

Registered Office: 150 Pioneer Avenue, Desborough, NN14 2PB

Email: hello@joineryai.app

Website: https://www.joineryai.app

We are the “data controller” for the personal data we process.

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide

• Name
• Company name
• Email address
• Phone number
• Job role
• Enquiry details
• Account login details
• Payment and billing information

b) Information We Collect Automatically

When you use our website or platform, we may collect:

• IP address
• Device and browser type
• Operating system
• Pages visited
• Time and date of visits
• Referral source
• Cookies and tracking data

c) Information from Third Parties

We may receive data from:

• Microsoft, Google, and email providers (when you connect accounts)
• Payment providers (e.g. Stripe)
• CRM and accounting platforms (e.g. Xero)
• Advertising platforms (e.g. Google Ads)

3. How We Use Your Information

We use your personal data to:

• Provide and manage our services
• Create and administer accounts
• Process payments and invoices
• Respond to enquiries and support requests
• Improve our website and services
• Provide analytics and reporting
• Deliver marketing communications (where permitted)
• Comply with legal obligations
• Prevent fraud and abuse

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

• Contract – to deliver our services
• Legitimate interests – to improve and secure our services
• Consent – for marketing and cookies (where required)
• Legal obligation – for accounting and regulatory purposes

5. Cookies and Tracking

We use cookies and similar technologies to:

• Operate our website
• Analyse traffic and performance
• Deliver advertising
• Improve user experience

This may include Google Analytics, Google Ads, and similar tools.

You can manage cookies through your browser settings and our cookie banner.

6. Artificial Intelligence and Automated Processing

Our services may use artificial intelligence to:

• Analyse documents
• Generate reports
• Provide recommendations
• Support customer queries

AI outputs are used as decision-support tools and are reviewed where appropriate.

We do not use fully automated decision-making that produces legal or similarly significant effects without human oversight.

7. Sharing Your Information

We may share your personal data with:

a) Service Providers

Including:

• Hosting providers
• Payment processors
• Email services
• Analytics providers
• Cloud infrastructure providers

These providers process data only under our instructions.

b) Legal Requirements

We may disclose data if required by law or regulatory authorities.

c) Business Transfers

If our business is sold or merged, your data may be transferred to the new owner.

We do not sell your personal data.

8. International Transfers

Some service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

9. Data Security

We use appropriate technical and organisational measures to protect your data, including:

• Encryption
• Secure servers
• Access controls
• Regular security reviews
• Monitoring and auditing

However, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal requirements
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise your rights, contact us at hello@joineryai.app.

12. Marketing Communications

We may send you marketing emails if:

• You have opted in, or
• We have a legitimate interest and you have not opted out

You may unsubscribe at any time using the link in our emails.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to review their policies.

14. Children's Data

Our services are not intended for children under 16.

We do not knowingly collect children's personal data.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be published on our website and, where appropriate, notified by email.

16. Complaints

If you are unhappy with how we handle your data, you may contact us first.

You also have the right to complain to:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Helpline: 0303 123 1113

17. Contact Us

If you have questions about this Privacy Policy or your data:

📧 hello@joineryai.app